I bought my Nexus 5X directly from Google about 26 months ago. One month after the end of the warranty it started bootlooping, and -after much insisting- they replaced the device free of charge (minus postage, time, data loss, ...). Now, again 13 months later the replacement device is bootlooping again. Turns out that instead of sending me a device that had a fix applied (which were already available at the time!) they sent one with a known defect from their stock of useless devices.
I reached out to Google and now they want me to contact LG despite earlier stating that support for devices purchased directly from Google does not go through LG. They also stated that their support policy has changed and that they cannot do any replacement anymore.
Are there other people in this forum affected by this issue? I love my Nexus 5X and would love to keep on using it going forward.