Happy Friday y’all

has anyone had any luck dealing with Baumatic on issues with new appliances? Recently bought a new fridge freezer which was not cheap, had problems ever since with the fridge freezing. They’ve been out a couple of times to replace various parts but no improvement. It’s still under warranty of course being so new. They are now unresponsive and won’t give me the name of a manager to speak to. Frustrating situation but also irritating considering all the wasted food

grrrrrrr