Hi everyone, I'm hoping I can get some help here as I am feeling very lost.
I am being seconded to my firm's HK office from our NZ office for a year. I applied for a HK work visa (GEP) on Jan 9th by submitting my application to my local Chinese visa office (Auckland, NZ). At the time, the office didn't give me any reference numbers and just got me to pay a filing fee. I waited for 3 weeks but did not receive any application reference number or acknowledgement from the HK immigration department (HK ImmD) that my application had been received. Since then I have:
1. called the general enquiry hotline at HK ImmD - told to wait and to email the [email protected] email;
2. emailed the enquiry@immd email on 30 Jan (received response that it had been forwarded to the relevant department, but nothing after that);
3. emailed the [email protected] email on 1 Feb (address given by colleague who had his HK work visa approved within a month and a half in late 2018; no response);
4. called the NZ visa office - told to wait as they had no info;
5. visited the NZ visa office in person on 12 Feb - they told me that my application was emailed by them to the same enquiry@immd email address! (If I had known this I would have couriered my application directly to the HK ImmD; but the visa office told me I shouldn't apply again.) They also said they have no more information and that I should follow up with the enquiry@immd email. I did so on the same day, no response except that it has been forwarded.
I've also made sure that no physical letters have been sent to our HK office or that my employer has received any emails from the HK ImmD (even got them to check their junk inbox). I'm at a complete loss of what to do as it has now been over 5 weeks since I submitted my application but I have yet to receive any acknowledgement or application reference number. Has anyone had a similar experience? Is there another place I can call/email/visit to find out my application status? How long does it take to get a response from the enquiry@immd email?
Thanks in advance to anyone who may be able to help!